100% Lemonical #nomoreboringtowels Guarantee…
We, at Lemonical, want you to fall in love with our products and become our biggest fans!
If for any reason you do not love your items, they can be returned for a full refund! We will appreciate all constructive feedback on how we can make your Lemonical experience better!
The following conditions apply:
- All items must be returned within 30 days of the purchase date.
- Items being returned must be in its original condition (unused and unwashed).
- Please note that you will be responsible for the cost of shipping the items back to us. Please be sure to include your Order Number (found on the emailed order confirmation) and your name on the outside of your return.
- If you have an item for return, please email Customer Service at: [email protected] and we will be happy to review and get back with you. Please be sure to include your Order Number, Name, and Your Reason for Return in this form. The Order Number can be found on your emailed order confirmation. Please let us know your thoughts on what you do and don’t like. We want to make sure we are improving our products to meet our customers’ expectations.
- Once we receive your returned item, we will confirm via email. The returned item will be revised by our team and you will receive a final email detailing the reimbursement method as well as the name of the product, its value and your bank account IBAN number. Please make sure you check the details of this email. In case we do not have your IBAN number, please send it to us at: [email protected] with the corresponding name and surname of the account holder.
- Lemonical cannot provide any refunds if we do not receive the actual items being returned. In order to protect yourself, we recommend that you insure your return, as well as get proof of delivery in the rare case that your package gets lost in transit.
- Lemonical’s return policy does not apply to wholesale orders. Please contact our Customer Service team at: [email protected] separately if you have any items that you want to return.